7 Things to Beware of When Buying Carpet From Big Chain Stores

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7 Things to Beware of When Buying Carpet From Big Chain Stores

7 Things to Beware of When Buying Carpet From Big Chain Stores

7 Things to Beware of When Buying Carpet From Big Chain Stores

When you are a local, family owned store like Floor Boys in Lexington SC serving the Columbia area, it can be tough to go up against “big box stores.” Buying carpet from “big chain stores” is about as personal as buying anything from Sam’s Club! Good luck finding anybody to help or care about you or your home and family. So when you shop at Lowe’s, Home Depot, Carpet One, Empire Carpets, or Lumber Liquidators it’s not uncommon to feel a little like you are on your own.

At Floor Boys we personalize the experience by setting up a Free in home consultation so we can see important factors in your flooring decision.  Things like wall color, furniture selection, acoustics and more are key factors to picking out the right flooring for your home. I can save you time and the headache by calling Floor Boys now 803-359-0507

Here is how to avoid the 7 most common scams used in selling carpet!

1. Bait & Switch:.
In the carpet business the bait & switch works like this: A dealer advertises a carpet completely installed for only $13.99/ sq yd including padding. The dealer now shows you some other “quality” carpets for considerably more money. Many loss leaders use the ad that states “Three rooms of carpet completely installed for LOW PRICE!”.
2. The Pay the Labor Direct Ripoff.
Like the “I can buy it for you Wholesale” section of this page, you the customer have no recourse with the dealer when solving labor disputes. If the carpet should develop a wrinkle later on due to improper stretching, you may again have trouble getting the installer to come back. The dealer who sold you the carpet is only liable for the carpet.

In the case of carpet, the most prevalent use of “private labels” is found in the the big box retailers, and large buying group stores like the Carpet One Chain of carpet stores. In this case, Carpet One uses the Bigelow label as if Bigelow made the carpet, when in fact, Carpet One bought the name Bigelow from Mohawk industries, and can use the “Bigelow” label on any carpet they choose. Burlington Industries sold the “Lee’s” name to carpet one, and thus, like the Bigelow name, we will see carpets with the Lees name on them that are really made by any mill Carpet One selects. If you had purchased carpet from reputable dealer, a midlevel carpet could be purchased for $38.00 a sq yd, (including best pad and labor) and would have only cost you $785.00. In the carpet business the bait & switch works like this: A dealer advertises a carpet completely installed for only $13.99/ sq yd including padding.

This service is included in most carpet installs by the majority of carpet dealers. This means that the “$97 Install” really is JUST FOR THE CARPET. Furthermmore, there is a heavy charge for moving furniture, pull up and disposal of old carpet and pad, and in some cases, even more extras for thresholds and metals.
3. The Private Label Scam:.
In the case of carpet, the most prevalent use of “private labels” is found in the the big box retailers, and large buying group stores like the Carpet One Chain of carpet stores. In this case, Carpet One uses the Bigelow label as if Bigelow made the carpet, when in fact, Carpet One bought the name Bigelow from Mohawk industries, and can use the “Bigelow” label on any carpet they choose. Burlington Industries sold the “Lee’s” name to carpet one, and thus, like the Bigelow name, we will see carpets with the Lees name on them that are really made by any mill Carpet One selects.
4. Guaranteed Lowest Price Scam.
Of course you can’t find the “SAME” carpet elsewhere because the giant retailer has it private labeled. The only place you will find the same named carpet is at a branch or division of the same chain.

5. The Old Switchero:.
You shopped for carpet and you found the perfect textured plush for what seems like an exceptionally great price. You still wonder if it is the thickness you remember, but the carpet does feel good installed over the pad. You think to yourself that the carpet is just crushed from being in the roll.

In summary, this scam has not happened in the Lexington area for some time, but I would be suspicious of any company that offer’s “next day” installation. Be prepared. Know your Carpet Dealer if you don’t know carpet.

6. I Can Buy it Wholesale:.
If a company offers wholesale prices to the public they are under no obligation to handle warranty claims, and usually refer you to the carpet mill rep. Also, if you are asked to pay the installer directly for any work, you could have a problem. Finally, if you do have a valid complaint, the broker is only obligated to supply new carpet at the dock. Now that cheap carpet price isn’t so cheap.

7. The Fiber Ripoff:.
You were told that the carpet on the roll in the showroom was made of Stain master nylon. You remembered that you never saw a sample with the Stainmaster Logo on it, but were told by the salesperson that the roll of carpet you looked at was a Stainmaster nylon carpet. Sometimes the Stainmaster Logo is printed on the back of the carpet, but more and more mills are not doing this due to some of the ink transferring to the face of the carpet.

Ok, I know I said 7, but I just saw a commercial and it reminded me of another one 🙂

8. The Whole House Scam:
This involves attracting you to the store by offering “whole house” carpet installation for one low price; usually less than one hundred dollars. Don’t be taken in, as any logic will let you properly conclude that the dealer is making up the labor cost loss by over pricing the cost of the carpet and pad.

He goes on to explain that at $38.00 a unit you are stealing this carpet. Thus, your carpet job of 62 units of “Debulon” only cost (38 x 62) $2355.00. If you had purchased carpet from reputable dealer, a midlevel carpet could be purchased for $38.00 a sq yd, (including best pad and labor) and would have only cost you $785.00.

Don’t be taken by scams, setup a time we can come help!

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